With a proven track record of operational leadership and a dedication to enhancing procedures and
customer relations, I am excited about the prospect of contributing my skills and expertise to your
team.
I have consistently driven operational efficiency and customer satisfaction throughout my career.
From my tenure at DELL and NTT, where I oversaw global and regional field service operations, I have
improved my abilities in managing diverse teams, streamlining processes, and implementing
standard methodologies. My proficiency in fostering strong relationships with both customers and
staff has led to improved program success and sustainable business growth.
My experience as a Service Delivery Global Field Support Director at NTT involved managing major
accounts and implementing process controls to ensure standardization. During my time as a Field
Tech Director, I effectively managed operations across Europe and the Middle East, showcasing my
ability to navigate diverse cultural contexts.
Having worked with industry leaders such as AXA, Unilever, and MasterCard, I possess a deep
understanding of customer-centric service and the importance of meeting and exceeding their
expectations. My technical skills, including proficiency in Excel, PowerPoint, Power BI, and
ServiceNow, have consistently aided me in making informed decisions and driving improvements.
Thank you for considering my application. I look forward to the opportunity to discuss how my
experiences align with your team's needs. Please feel free to contact me at +32 474 443237 or
guy.bogaert@outlook.be to schedule a conversation.
